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Hi, I'm Sriram 👋

Technical
Support Engineer

Multi-skilled and tech-curious , with hands-on exposure to Core Java, DevOps, Front-End, Linux, SQL, GitHub, and virtualization tools. Naturally drawn to exploring all tech paths, but most aligned with Technical Support Engineering , where I can combine system knowledge with real-time problem-solving.

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About

I’m a tech enthusiast with a deep passion for solving complex problems and simplifying technology for users. My journey in IT began with curiosity — learning how systems work, break, and can be optimized. Over time, I’ve developed a strong interest in endpoint management, cloud technologies, and system troubleshooting, with a focus on delivering smooth, reliable user experiences.

I believe technical support isn’t just about fixing issues — it’s about creating trust, understanding user pain points, and continuously learning. I approach every challenge with patience and precision, constantly upskilling myself in emerging tools and technologies to stay one step ahead. My goal is to grow into a well-rounded IT professional who blends technical depth with a customer-first approach.

I specialize in Microsoft Intune, Entra ID, and Windows Administration, handling everything from device enrollment and policy deployment to troubleshooting cross-platform issues. My hands-on experience with system configurations, networking fundamentals, and remote support tools helps me bridge the gap between users and technology — efficiently, accurately, and with a problem-solving mindset.

Technical Skills

  • Microsoft Intune & Entra ID: Device enrollment, policy deployment, app management, and compliance reporting across Windows, iOS, Android, and macOS.
  • Windows Autopilot & OS Management: Deployment, configuration, and troubleshooting for Windows 10/11 and cross-platform devices.
  • Application & Patch Management: LOB app deployment, Win32 packaging, Windows updates, and patch implementation.
  • Active Directory & Security: User and device management, policy configuration, and OS-level troubleshooting.
  • Networking Fundamentals: Hands-on with TCP/IP, DNS, DHCP, VPN, and Wi-Fi configuration and support.
  • Remote & Diagnostic Tools: Skilled in using Fiddler, Microsoft Teams, Quick Assist, and SCCM for remote troubleshooting and analysis.

Mini Web Projects

Here is some of My work and Knowledge acquired during Web Development Bootcamp

Meme Generator

Meme Generator

wax1

Meme Generator done using API and Basic HTML and CSS

I did this mini project to understand the concept of API and its features.

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Calendar

Calendar

wax2

Custom calendar done by using HTML CSS JavaScript (Only for HighRes devices)

i did this because my phone didn't have a calendar also get familiar with HTML, CSS and Js concepts

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Simon Game

Simon Game

wax3

A very famous game done using push function that pushes into a variable containing arrays so it remembers all the colors from beginning to end.

Got some deep understanding about DOM functions and grasped some concepts along the way

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Drum Kit

Drum Kit

wax4

Drum Kit is a music website when a key is clicked it plays sound to the corresponding key.

Learned about event Listeners and was introduced to methods when starting as programmer.

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Get In Contact

Hi, my inbox is always open so feel free to reach out and I will get back to you as soon as possible.

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